When your product is hot, but your service is not
When you start your online business, you hope for the best and can't wait for the "paper" to start rolling in. However, this takes time and patience. One of the biggest in fact is patience. When that first sale arrives, you are excited beyond belief. Someone found you! Through the billions for websites on the internet, a person found you, your product, your business. Now, the hard work begins.
You need more products, new products, exciting products to keep customers coming; your first customer to tell others what they found and where they found it. Of course there are ads to start, marketing to convert, and SEO to create; but you have arrived. Soon, others will arrive and with that a new hot item will take center stage. This product will have them coming for more. But while your excitement is high you must remember that this is the real world and things happen. Your new hot item can cause delays, which can make customers unhappy; but you remember not to give up. It's hard not to, but you don't want to.
You speak with your customers, you understand their concerns; because while you are a business owner, you are also a customer. You do the best you can even if that includes refunds, apologizes, and unhappy customers. However, the bright side is that these tests are what you need. You have to have these tests. You took the leap just like your first customer who purchased your first product. Therefore, don't give up on us (business owners) just starting out and we will not give up on you; our customers (present, potential, and future).
The new hot item (Crocodile Handbag) is racking up the views. This is the best news any business owners (me) can receive. However, when customers are letting you know they haven't received their new hot item; you become very concerned. Drop-Shipping can help business owners, but research is key when finding those great products to sell. Delays can helps; you don't want delays but they can happen. So you do the best you can; offer the best in customer service and satisfaction. Although outside sources (China, tariffs, and US) may contribute to these delays, remember your customers come first. Help them understand, and by helping them you are helping yourself become a better more well rounded business owner.
Take the leap! For the product, the business owner, for yourself. Learning is all part of the process in everything we (you) want to accomplish. Sometimes it takes a long time or not much time; but the end result needs to be a learning experience for the better. Because of that, it is a pleasure to be on this journey with you.